Arrival Facilities at Terminal 1 Heathrow Airport

Facility information for Terminal 1 at London Heathrow Airport.

Arrival Facilities - Terminal 1 - Airside

After disembarking follow the Arrivals signs for Baggage Reclaim or Transfers if you are connecting to another flight.
Luggage Trolleys: In Baggage Reclaim - plentiful and free.
Toilets: Facilities in Baggage Reclaim with disabled and baby change facilities.
Pay Phones: In Baggage Reclaim.
Currency Exchange: There is a Travelex Bureaux de Change in the Baggage Reclaim area - opening hours: 05:30 to 22:00.

Arrival Facilities - Terminal 1 - Landside

Toilets: With baby care and disabled facilities at the Domestic Arrivals end of the building.
Pay Phones: Throughout the terminal.
Currency Exchange: The Travelex Bureau in the International Arrivals meeting area opening hours - 05.30 to 22.00.
ATMs: Near the International Arrivals meeting point.
Information Desk: General airport enquiries desk located in the middle of the floor towards the back wall.
Smoking Area: The area set aside for smokers is currently being refurbished.
Postal Services: A Postbox and stamp machine are beside the Information desk in the main Arrivals area. Nearest Post Office is in Terminal 2.
Left Luggage: Located on a mid floor between Arrivals and Departures. Access by stairs, lift/elevator or up-escalator. Opening Hours: 06:00 - 23:00, all items £4 per day (or part day).
Food and Drink: Light refreshments only on the Arrivals level.
Shopping: There is only a small newspaper shop in the Arrivals area. For a better choice go upstairs to the Departures level.
Car Rental: Major companies have desks in the Arrivals area. To secure the right car at the right price book online at
Hotel Reservations: There is a hotel desk in the Arrivals area. Alternatively you can book a hotel online with, a comparison site allowing you to find the best deal. For a listing of Heathrow Airport hotels click here.
Parking: Access to Arrivals car park 1 is directly across the Arrivals forecourt. For Departure car park 1A go upstairs to the Departures level and cross to the covered walkway. There are Car Park payment machines on the Arrivals level.
Taxi: Taxi rank on Arrivals forecourt as you leave the terminal.
Train: The London Underground and Heathrow Express stations are reached from the Arrivals floor. Follow the signs.
Bus services: Some bus services leave from the Arrivals forecourt, but most go from the Central Bus Station. Follow the signs. There is a bus pick-up Information desk on the Arrivals - includes coach & train information.

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