Departure Facilities at Terminal 4 Heathrow Airport

Terminal 4 is located away from the other three terminals. It is on the southern side of the airport and can be reached from junction 14 of the M25 motorway. Take the A30 towards Heathrow Airport and follow the signs.

Short Term Car Park 4 is directly in front of the terminal 4 building and is perhaps the most convenient of all the Short Stay car parks. Signs to the car park are easy to follow.

There are toilets on Level 4 (Departures level) of the car park.

The Departures level is all on one floor with good wheelchair access throughout. Toilet facilities for disabled users are available towards the right of the floor near the First Class check-in area. Access to the Arrivals and mezzanine catering levels is by lift/elevator.

Heathrow Terminal 4 Check In

The upper level check-in area is huge with 98 desks arranged in a long line. So it can take a while to find the right one. To make life easier check the overhead TV monitors at the entry doors which identify the airlines and their check-in desks. Low numbered check-ins start from the left.

First Class check-in at Desks 89-98. For unaccompanied children and passengers with special needs use Desk 97.

Facilities at Heathrow Terminal 4

All facilities are on the one floor and are listed below:
Luggage Trolleys: Free, available on forecourt outside the terminal, and occasionally in the car park.
Toilets: Three toilet areas. There is a baby change facility in the toilets between check-in desks 26/28, and disabled facilities near the Concorde/First Class check-in area.
Pay Phones: Throughout the terminal, some with fax facilities.
Currency Exchange: There are three Bureaux de Change. Thomas Cook - opening hours 05:30 - 23:00, Travelex - opening hours 05:30 - 22:00 located in the middle of the building and there is an additional Travelex near the Post Office at the left of the building operating the same hours.
ATMs: There is an Abbey Link ATM at the main Travelex Bureau de Change and a Barclays machine near the small Travelex located beside Costa Coffee. They accept most international and domestic cards.
Information Desk: The Departures information desk is Airside reached by passing through security and passport control. There is also an info desk downstairs in Arrivals.
Photo Booth: There is a photo booth opposite check-in desk 61, and a video booth opposite check-in desk 28
Postal Services: There is a Post Officein the terminal its opening hours are 09:00 - 17:30 Monday-Saturday; 09:00 - 13:00 Sunday. It is located at left hand end of the floor next to Costa Coffee. An additional post box and stamp machine is opposite check-in desk 38. There is also a post box Airside just after you go through security.
Left Luggage: None in the Departures area, nearest is downstairs on Arrivals level on extreme left hand side. Cost £2.50 per item for up to 6 hours, £3.00 per item for 6-12 hours, £3.50 per 24 hours. Open 05:30 - 23:00.
Food and Drink: There is a self service restaurant for meals and snacks and a bar located on the mezzanine floor between Departures and Arrivals. There is a café bar at the left end of the terminal and a coffee cart towards the right. See our full restaurant & bar listing.
Shopping: A small selection of outlets is available on the Departures level. A much wider choice at duty free prices available Airside after passport control. See our full outlet listing.

Terminal 4 Customs Desk

There is a UK Customs VAT tax reclaim and Commercial Export desk in the middle of the check-in floor opposite Zones C/D.

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